What is automation BPA (and how it can help your business)?
What is automation (BPA) and what are the ways it is being used. A great article. I wanted to share it because i feel that still people (and even big businesses) are not aware of business process automation and how it can help.
This article wonderfully explains the concept and the possible advantages.
Here’s the problem with technology: it does not always work. Every product, service or solution can work perfectly well by itself, but when combined unsystematically, operational chaos is likely to occur. This is because the technologies plus some implements business systems become more complicated – and the biggest headaches that are likely to cause in the long run. This is where business process automation (BPA) can help.
What is automation of business processes?
BPA is a type of software or systematic method that takes difficult, redundant or non-complex tasks and a streamlined process simplifies hands-free. In plain English, this means that BPA uses less technology to produce the same work, so much less complicated operations and more efficient. The goal of GAP is to save companies time and money by performing tedious tasks automatically, which in turn increases productivity by allowing your employees to focus on their core talent areas.
What are some examples of business process automation?
BPA can be used in virtually every aspect of a business. Since document management and workflow automation for email alerts and other repetitive tasks, BPA can help reduce costs and avoid loss of manpower in a wide range of operational areas. Three main examples are customer management, marketing and customer service.
Customer management and accounts can be overwhelming for small businesses. The use of BPA software can make your life much easier.
“As a growing marketing agency online with two offices and customers across the country, there are a lot of moving parts to each account,” said Katelyn McKinley, director of client services for the marketing firm Blue Crown Inc.
Between three and 10 people can be handling each customer of Blue Crown, which the body uses desktop software center BPA as a central hub for staff and customers, McKinley said.
“Central use desktop to make sure not to drop the ball and each member account is aware of what is going on with the account, you know what to do at all times and you can access all the files needed the click of a button, “he said.
To illustrate, here are some ways McKinley said Central Desktop has helped automate and simplify the processes of the agency:
Collaboration. When new customers sign a project is created from a template that has all milestones kickoff standard output of the company and tasks. These include ping sales representative to charge the contract signed by the whole team to see, the billing department to create the first invoice and account manager to schedule a call start and complete a series of documents customer product , which is then shared with the rest of the account team.
Automatic Updates. When changes are made in the contract of an existing customer (for example, a change in your budget, a new add-on service) is not a notebook updates account manager; that update automatically to all relevant parties (mainly billing) is sent to alert the change.
Document management. When customers upload documents they want to share with the company (eg photos, documents), your account team will be notified by email and you can log in to download, you attach them to the next tasks and more.
company intranet. When employees session, the default page is the company intranet. There, employees can obtain status updates from other employees, read updates of company sales and forecasts, see the calendar of the company and upcoming events, etc. From the Intranet, they can also request PTO / vacation (which is then automatically sent to HR for approval), go to the company policy / manual online and more.
The system the company used previously, on the other hand, involved a long list of different services for individual tasks. In the infancy of the company, McKinley and personnel services Box.com used as file sharing, Basecamp for project management and email only for collaboration. Instead, they found that different people and different departments relied heavily on a rarely used system and others, McKinley said.
“I could go on and on ways [automation has helped] our business, but it has software to handle file sharing, project management, and internal and external collaboration exponentially increased our efficiency and quality our work, “McKinley said.
The article explained what is automation of business process, To learn more about automation, please contact us here.